Shipping policy

Shipping Policy

Thank you for visiting and shopping at Chillswell. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy

Shipment processing time

All orders are processed within 1 business day. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment method Estimated delivery time Shipment cost
Standard 3-5 business days Free

* Overnight delivery is only available for orders with delivery addresses within the United Kingdom.

Delivery delays can occasionally occur.

Update this section based on carriers you support.

Shipment is not available to P.O. boxes or APO/FPO addresses

Chillswell ships to addresses worldwide.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Chillswell is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Chillswell is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy

We currently ship worldwide.

Returns Policy

Our Return & Refund policy provides detailed information about options and procedures for returning your order.